INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

1. HOW DO I PLACE MY ORDER?

Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.

We’ll prepare your order and let you know when it's on its way!

Contact email:splazza@splazza.com

Company Name: Bin Estrella GmbH
Company Number: 06411000
Address: Pallaswiesenstraße 180, 64293 Darmstadt' Germany

2. HOW LONG WILL IT TAKE TO SHIP MY ORDER?

Orders typically ship within 5 to 10 business days. For international orders, transit will take an additional 1 to 3 weeks.

Contact email:splazza@splazza.com

Company Name: Bin Estrella GmbH
Company Number: 06411000
Address: Pallaswiesenstraße 180, 64293 Darmstadt' Germany

3. MY TRACKING NUMBER ISN’T WORKING

Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.

Contact email:splazza@splazza.com

Company Name: Bin Estrella GmbH
Company Number: 06411000
Address: Pallaswiesenstraße 180, 64293 Darmstadt' Germany

4. I NEED HELP WITH A LATE ORDER

Orders typically ship within 5 to 10 business days. For international orders, transit will take an additional 1 to 2 weeks.

If your order has not arrived after 10 business days (domestic) and 20 business days (international), please contact our team, we are happy to assist.

Contact email:splazza@splazza.com

Company Name: Bin Estrella GmbH
Company Number: 06411000
Address: Pallaswiesenstraße 180, 64293 Darmstadt' Germany

5. WHEN WILL MY CARD BE CHARGED?

Just after your order has been successfully placed.

Contact email:splazza@splazza.com

Company Name: Bin Estrella GmbH
Company Number: 06411000
Address: Pallaswiesenstraße 180, 64293 Darmstadt' Germany

6. HOW SECURE IS MY PERSONAL INFORMATION?

We adhere to the highest industry standards to protect your personal information when you checkout and purchase.

Contact email:splazza@splazza.com

Company Name: Bin Estrella GmbH
Company Number: 06411000
Address: Pallaswiesenstraße 180, 64293 Darmstadt' Germany

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS